VegasNova Casino Privacy Policy

At Vegas Nova, we are committed to protecting your personal information and ensuring your privacy is respected at all times. This Privacy Policy explains how we collect, use, store, and protect your personal data when you access and use our services at vegasnova-plays.com. By creating an account or continuing to use our platform, you acknowledge that you have read and understood the practices described below. Our goal is to be fully transparent about how your data is handled throughout your experience with us.

1. Who We Are

We are Veganova Ltd (Company Number 15856), with our registered office at PO BOX 1212 Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros. Here at VegasNova, we operate the online gaming platform at vegasnova-plays.com under License No. ALSI-202502018-FI1, issued by the Anjouan Gaming Commission in accordance with the Computer Gaming Licensing Act 007 of 2005. We are the data controller responsible for all personal information collected through our services.

2. Information We Collect

When you register and use our platform, we may collect the following categories of personal data:

2.1 Registration and Identity Data

• Your full name, date of birth, and gender
• Email address, phone number, and residential address
• Username and password created during the VegasNova Casino login process
• Government-issued identification documents as part of KYC verification (including selfie and source of funds documentation)

2.2 Financial and Transaction Data

• Payment method details including card information, e-wallet identifiers, and cryptocurrency wallet addresses
• Deposit and withdrawal history, including amounts and timestamps
• Bonus activity, wagering records, and cashout requests

2.3 Technical and Usage Data

• IP address, browser type, device identifiers, and operating system
• Pages visited, games played, session duration, and interaction patterns
• Cookies and similar tracking technologies (please refer to our separate Cookie Policy)

2.4 Communications Data

• Records of your interactions with our customer support team via Live Chat
• Emails, messages, and any documents you submit to us
• Marketing preferences and opt-in/opt-out choices

3. How We Use Your Information

At VegasNova, we process your personal data for the following purposes:

• Account management: We use your data to create and maintain your account, authenticate your vegasnova login, and provide access to our gaming services including the Casino and Sportsbook.
• Identity verification: We are legally required to verify your identity through KYC procedures to prevent fraud and money laundering.
• Payment processing: We use your financial data to process deposits, withdrawals, and bonus payments in accordance with our terms.
• Responsible gaming: We use session and activity data to monitor and support responsible gaming, including applying deposit limits, session limits, and self-exclusion measures where requested.
• Customer support: We use your contact and communication data to respond to your inquiries and resolve issues effectively.
• Marketing communications: Where you have provided consent, we may send you promotional offers, bonus updates, and news about our platform. You may opt out at any time.
• Legal compliance: We process your data to comply with applicable laws, regulations, and licensing requirements under our Anjouan Gaming Commission license.
• Platform improvement: We analyze usage data to enhance the performance and user experience of our casino and mobile app.

4. Legal Basis for Processing

Our Vegas Nova platform processes your personal data based on the following legal grounds:

• Contractual necessity: Processing is required to fulfill our obligations under our Terms and Conditions when you use our services.
• Legal obligation: We are required to process certain data under applicable laws and our gaming license conditions.
• Legitimate interests: We process data to protect our platform, prevent fraud, and improve our services.
• Consent: Where we rely on your consent, such as for marketing communications, you may withdraw it at any time by contacting our support team.

5. Sharing Your Personal Data

We at VegasNova do not sell your personal information to third parties. However, we may share your data with the following categories of recipients where necessary:

• Payment processors: To facilitate deposits and withdrawals through providers such as Visa, Mastercard, Skrill, Neteller, Payz, and cryptocurrency processors.
• Identity verification providers: Third-party KYC and anti-fraud service providers used to verify your identity and source of funds.
• Game providers and software partners: Our 60+ studio partners may receive limited technical data necessary to deliver their games on our platform.
• Regulatory authorities: We may disclose data to the Anjouan Gaming Commission or other competent authorities when legally required to do so.
• Legal and compliance advisors: In cases involving fraud investigation, dispute resolution, or legal proceedings.

6. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law or our licensing obligations. Our VegasNova Casino platform typically retains account records and transaction data for a minimum of five years following account closure, in line with anti-money laundering and gaming regulatory requirements. You may request deletion of your data subject to applicable legal limitations.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete information.
• Right to erasure: You may request deletion of your data where we no longer have a lawful basis for processing it.
• Right to restriction: You may ask us to limit how we process your data in certain circumstances.
• Right to object: You may object to processing based on legitimate interests, including direct marketing.
• Right to data portability: You may request your data in a structured, machine-readable format.

To exercise any of these rights, please contact our support team via Live Chat at vegasnova-plays.com. We will respond to all valid requests within a reasonable timeframe.

8. Security Measures

We take the security of your personal data seriously. Our VegasNova Casino infrastructure is protected with SSL encryption to safeguard data transmitted between your device and our servers. We implement access controls, secure data storage, and regular security assessments to protect your information from unauthorized access, loss, or disclosure. While we take all reasonable precautions, no system can be guaranteed completely secure, and we encourage you to keep your vegasnova casino login credentials confidential at all times.

9. Cookies

We use cookies and similar tracking technologies to enhance your experience on our platform, analyze traffic patterns, and deliver relevant content. You can manage your cookie preferences through your browser settings. For full details about how we use cookies, please refer to our dedicated Cookie Policy available on our website.

10. Restricted Jurisdictions

Our services are not available to residents of certain jurisdictions, including but not limited to Australia, the United Kingdom, Germany, the United States, France, and others listed in our Terms and Conditions. We do not knowingly collect personal data from individuals located in restricted territories. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you by posting an updated version on our website or by other appropriate means. We encourage you to review this page periodically to stay informed about how we protect your data. Your continued use of our services following any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to us. Our dedicated support team is available through Live Chat at vegasnova-plays.com, and our Help Center contains additional guidance on data and account management. We are here to assist you and ensure your experience with Vegas Nova remains safe, transparent, and enjoyable.